Filson has blown my mind with how much they exceeded my expectations! It took the better part of a month, but last Wednesday I got my Filson briefcase back from the their HQ where it was patched up for free, just like their guarantee says.
This was all I was expecting: a patch-up along the bottom back edge where it started to show some wear. It was all I asked for in my repair form.
But they didn’t stop there. They went and patched up and reinforced bits I didn’t even realize needed fixing!
This was NOT the lining that came with my bag originally. I love how you can still see a chalk mark they left behind. I’m never taking that off!
And they clearly replaced some leather bits. Notice how the leather cross-pieces securing the handle in the first picture, despite having some small scratches, is so obviously not the same age as the leather cross-pieces in the second pic.
“Might as well have the best,” and this is why!